Refund Policy

At NUVEXALITH, we strive to ensure customer satisfaction with our products and services. If for any reason you are not satisfied with your purchase, our refund policy is outlined below.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• The request for a refund must be made within 30 days of purchase.

Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Downloadable software products
• Health and personal care items

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service at [email protected] to request a refund.
• Return the item to the address provided by our customer service team.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].